Contacting Entrust Support

Please have your unique ID number available whenever contacting Entrust Customer Support.

Before contacting Entrust Customer Support, please gather the following information:

  • A brief description of the problem including the exact text of any error messages received and the steps required to recreate it
  • The hardware and operating system information
  • The Entrust product and version you are using

Toll-free Support Telephone Numbers outside of North America:

Support Telephone Numbers in North America:

Toll-free from North America
1-877-754-7878
Others
1-613-270-3700
Support Fax Number
1-613-270-2502
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